Write to us
The address is info@tarotclaritas.com, and it goes to a real inbox that people read. There is no chatbot sitting in front of it and no ticket number to quote back at you. If you have an order, put the order number in the first line and you will save yourself a reply; if you do not, just say what happened and we will find you.
Or use the form below; it lands in the same inbox, and you can reply to our answer like any other e-mail.
What we can help with
Anything to do with an order: where it is, when it went out, a download that will not open, a link that expired, a piece that arrived damaged, a return, a refund. Anything to do with a report or a personal reading, including the happiness guarantee, which we honor without an argument. Anything to do with your data: a copy of what we hold, a correction, or a deletion. And anything to do with the site itself, including a card meaning that reads wrongly to you, a page that says something we should not be saying, or a link that goes nowhere. That last kind of message is our favorite kind.
What we cannot do by e-mail
We cannot give you a free reading in a reply, because the readings live on the site and the queue would swallow the inbox in a week. We cannot give medical, legal or financial advice, and we will say so plainly rather than hedge. We do not tell anyone what another person feels or is about to do, in an e-mail any more than in a reading. And we cannot take a phone call about a reading, because writing is the only way any of this is any good.
How long we take
Usually within two working days, sometimes the same day, occasionally three when a holiday lands badly. If you have not heard from us in five working days, something went wrong on our side rather than yours, so please write again and put the word again in the subject line so it jumps the queue.
Data requests
Send those to info@tarotclaritas.com as well, with the word privacy in the subject line. We answer inside a month and usually inside a week, and we may ask one question to make sure we are giving your data to you and not to someone else. The privacy policy sets out what we hold and how long we keep it.
Press, partnerships and affiliates
Also info@tarotclaritas.com, with press or partnership in the subject line. We are happy to talk about writing, about the way the readings are made, and about the rules we set ourselves. We do not take paid placements inside readings, ever, and we do not sell the mailing list.
If you are having a hard time
If you are thinking about hurting yourself, or someone is hurting you, please do not wait for our inbox. In the United Kingdom and Ireland, Samaritans answer on 116 123 at any hour. In the United States and Canada, call or text 988. In the Netherlands, 113 or 0800 0113. Anywhere else, findahelpline.com will show you who is close to you. Write to us afterwards if you would like to; we are slower than a helpline and we mean it just as much.
Last updated 16 September 2026.