Where we send things
We post worldwide from the Netherlands. Every piece in the wear your intention collection is small enough to travel as a letterbox parcel, which is why sending one to Melbourne costs a sensible amount rather than an absurd one. Reports and personal readings are files and are not posted at all; they arrive by e-mail and download.
How it arrives
Your order goes out in a flat padded envelope that fits through a standard letterbox, so nobody has to be home to sign for it. Inside, the piece sits in a small pouch with a card that carries the intention of the stone. We do not include a paper invoice unless you ask for one; your invoice is in your order confirmation e-mail.
When it goes out
We pack on working days and aim to have your parcel with the post office within one to two of them. After that, expect roughly two to three working days inside the Netherlands and Belgium, three to seven elsewhere in the European Union, and seven to twenty-one for the rest of the world, with December and local holidays adding to all of those. These are estimates from the postal services rather than promises we control.
What shipping costs
One rate, everywhere: shipping is €3.95 on any order under €60, and free from €60 upward, whether the parcel goes to Utrecht, Lisbon or Melbourne. Every piece travels as a letterbox parcel, which is what keeps that possible. The exact amount is always shown at checkout before you confirm and pay.
Customs and import charges outside the European Union
If your parcel is going somewhere outside the EU, your own country may charge import duty, sales tax or a handling fee when it arrives. That charge is set by your customs authority, not by us, we cannot calculate it in advance, and it is yours to pay. We declare every parcel honestly at its real value, because under-declaring is fraud and it is your parcel that gets held. If a parcel is refused at customs and comes back to us, we refund the goods but not the postage.
If a parcel does not turn up
Letterbox parcels are quietly delivered, so first check with everyone in the house and with your neighbors. If it is still missing seven working days after the estimate for your country, write to info@tarotclaritas.com with your order number and we will chase it, and if it has genuinely gone we will send a replacement or refund you, whichever you would rather have.
Your fourteen-day right of withdrawal
For anything posted to you, you have fourteen days from the day the parcel arrives to change your mind, without giving a reason, and fourteen more days after telling us to send it back. Say so by e-mail to info@tarotclaritas.com, or use the model withdrawal form from the European Commission if you prefer a form. We will confirm by return.
How to send something back
Send the piece back in a condition you would be happy to receive it in, with its pouch and card where possible. You may examine a piece as you would in a shop; if it has been worn beyond that, we may reduce the refund to reflect the loss in value. Return postage is yours to pay unless the item arrived damaged, faulty or simply not what you ordered, in which case we cover it. The return address is Magnolia Creations BV, Oud Zevenaarsedijk 4, 6913 KM Aerdt, the Netherlands, and please do not send anything back without telling us first, because parcels without a name attached are hard to match to an order.
Refunds
We refund within fourteen days of receiving your withdrawal, using the same payment method you used, including the standard outbound shipping you paid. If you chose a faster or tracked option, we refund the standard rate rather than the upgrade. We may wait until the item is back with us, or until you show it has been sent, before the money leaves.
Reports and personal readings
These are digital and are delivered immediately, so the law treats them differently. At checkout you tick a box asking for the file straight away and confirming that you give up your right of withdrawal once delivery has begun. If you would rather keep the right, do not tick it, and we will hold the file until the fourteen days have passed. If a download fails or an e-mail goes astray, write to us and we will send it again for as long as you need.
The fourteen-day happiness guarantee on reports
Separately from anything the law requires, every report carries a fourteen-day happiness guarantee. If it did not do what the page said it would, write to info@tarotclaritas.com within fourteen days of delivery with your order number and one line about what was off, and we refund it in full. We ask for the line because it makes the next report better, not because the refund depends on it.
Damaged, faulty or wrong
If something arrives broken or is not what you ordered, send us a photograph within seven days and we will replace it or refund it, postage included, with no return needed unless we ask for one. Your statutory rights on faulty goods run for two years and this does not shorten them.
Questions about a parcel: info@tarotclaritas.com. Last updated 16 September 2026.